ULG’s Language Solutions Blog

4 Red Flags to Look Out for in Interpretation Services

Interpretation services vary in scope and audience. However, the ultimate objective remains the same: to bridge any linguistic gaps in verbal communication so that all customers receive the same level...

Providers, Are You Ready for the No Surprises Act?

Healthcare providers, take note: effective January 1, 2022, your office must comply with the No Surprises Act. That means it’s your responsibility to make sure that your patients know if they will be ...

Race & Ethnicity Stratification of HEDIS Measures

  Achieving top Star ratings requires organizations to implement initiatives to engage their respective hard-to-reach populations. Recently, the National Committee for Quality Assurance (NCQA) announc...

3 Common Medical Translation Mistakes and How to Prevent Them

From routine checkups to medical emergencies, patients count on hospitals to provide excellent treatment. In order to ensure the best quality care, medical professionals must be able to communicate wi...

National Breast Cancer Awareness Month: Overcoming Language Barriers to Improve Cancer Care

With October being National Breast Cancer Awareness month, it is important to recognize the importance of preventative care in reducing readmissions hospitalizations. Further, with the context of toda...

The Spotify Localization Strategy

This article was originally published in June 2017 and has been updated. Since it launched in 2008, Spotify has become a leader in the music streaming scene. Over 50 million paid subscribers use the s...

5 Keys to Effective Multicultural Communication

This article was originally published in April 2017 and has been updated. Communication across cultures can be challenging. But in an age of globalization, effective multicultural communication is vit...

ULG Awarded Grant for the Centers for Medicare & Medicaid (CMS) Navigator Program

It is widely known that healthcare and health insurance are deeply complex and challenging to navigate in the United States. In fact, a 2020 KFF survey found half of consumers who looked for coverage ...

What Is Transcreation? And When Should You Use It?

This article was originally published in August 2017 and has been updated. When the now-defunct Braniff Airlines released an ad targeting its Spanish speaking consumers in 1987, it likely couldn’t hav...

5 Reasons Why You Shouldn’t Ignore Bilingual Care Coordination

A complex health system can’t survive without care coordination. As the world continues to globalize, care coordination models have had to adjust in order to provide access to sufficient healthcare fo...

Localization Strategy Guide: Cultural Dimensions of Brazil

This article was originally published in June 2017 and has been updated. Brazil, once home to an economic boom, has been in a recession since 2013, and consumers have opted to hold onto their well-ear...

Addressing the Top 3 Concerns around Machine Translation Solutions in Healthcare

Within the healthcare industry, machine translation (MT) has rapidly come into focus as a solution for managing turnaround time and efficiency within the translation process. However, as organizations...

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