About

Your Resource for Total Language Confidence™

As a language solutions partner built on quality processes and linguistic expertise, ULG is one of the world’s largest and most innovative translation, localization and interpreting providers. With offices in seven countries on three continents, we’re the trusted partner for hundreds of regulated and non-regulated businesses. Delivering Total Language Confidence™ means understanding your industry, content, requirements, technology and challenges while aligning these with quality solutions to ensure success.

Responsive

We don’t react to business trends and regulations. We anticipate them. This means new industry requirements will never come as a surprise.

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Collaborative

Our team of experts is there at each step in the process to consult and implement the right solutions for your specific needs.

Customized

We don’t offer cookie-cutter services. No predetermined packages or rigid molds. We dream up distinct language solutions for every client, and then execute for results.

Cutting-Edge

Our Octave™ technology suite provides a robust, proprietary language solutions platform that delivers proven solutions.

Our QMS/ISMS Policy

At ULG, our highest ideal and ‘True North’ is a persistent practice of daily improvement performed by everyone on our team. This serves our commitment to delivering the highest quality language services that meet client and applicable regulatory requirements, as well as achieving client satisfaction. We will protect the confidentiality, integrity and availability of all information through the controls established in our Information Security Management System, satisfying both contractual and legal obligations.ULG will continually improve its Quality and Information Security Management Systems, assessing their effectiveness through the regular review of objectives.

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The Power of Language Solution Experts

Our language services are powered by over 10,000 elite linguists who provide top-notch translation and interpreting services, stay at the forefront of localization trends and cultural accuracy, curate effective methodologies and seek out the most efficient ways to blend human and machine expertise. In addition to holding language certifications and advanced degrees, these highly skilled language solution experts pass rigorous testing for translation accuracy and regional nuance. ULG’s linguists are primary speakers of the languages they translate or interpret, and our training programs ensure that they become subject matter experts in the industries they serve.

Measuring Success

Quality is a journey with measurable steps. To maintain our language leadership and excellence, we mark our progress by surveying our clients and certifying our processes. This client input gives us the valuable insights that power our constant improvement.

Our quality systems are regularly audited to ensure that they live up to the requirements set by ISO standards. Independent auditors review our documented procedures against ISO standards and award us with certifications that communicate our commitment to perfecting the business of language. These processes have enabled ULG to achieve and maintain 98% accuracy rates for the past 35 years.

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Quality Certifications

These certifications prove that we’re dedicated to matching quality benchmarks that are standard for our clients. They help us stay aligned with in-market requirements and make sure that our solutions have the same level of risk mitigation you do for your own company.

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ISO 9001:2015

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The International Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system in order to enhance customer satisfaction by meeting customer requirements.

ISO 13485:2016

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This certification specifies requirements for a quality management system that can be used by an organization involved in one or more stages of the life cycle of a medical device.

ISO 17100:2015

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This certification outlines requirements of the processes, operation and management needed to produce quality and accurate translations that live up to client needs and industry standards.

ISO 27001:2013

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This certification provides a framework for information security management best practices that help organizations protect client and employee information and effectively manage risk to information security.

HITRUST

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The HITRUST CSF certification proves that ULG holds data security and management to the highest of standards. Adherence to HITRUST CST requirements minimizes risk to our clients in their efforts to ensure privacy and confidentiality. We are one of the of the only language service providers to achieve this certification. 

Compliance Standards

With services in more than 125 languages, an acute sensitivity to cultural nuances and an international network of more than 5,000 professional legal translators, ULG is your resource for complete localization to support your global governance, ethics and compliance strategy.

We offer a full suite of language solutions, including development and localization of documentation, HR handbooks, hotline responses, web and mobile-based eLearning for all your global translation, localization and interpreting needs.

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