Individuals with limited English proficiency (LEP) and/or disabilities are more likely to experience poor outcomes, higher costs, lower utilization of care, reduced medication adherence, longer hospital stays, higher readmission rates, and lower levels of satisfaction with coverage and care.
Regulations aim to close these gaps with a surge of both new and strengthened requirements. Failure to comply can lead to serious consequences ranging from poor quality scores and loss of accreditation to financial penalties and reduced market access, all of which can put your organization—and patients or members—at risk.
ULG is a partner you can trust to provide the expertise and language solutions your organization needs to confidently meet these requirements, ensure compliance and advance health equity.
Our expert healthcare linguists:
Medical interpretation is about much more than linguist skill. It requires compassion, specialized knowledge and pinpoint accuracy. Lives depend on it.
Our network of more than 10,000 medically qualified interpreters is ready on-demand to meet the needs of your organization and ensure effective communication with patients in any language and any modality:
We partner with healthcare organizations to elevate multilingual communications, education and engagement while reducing noncompliance penalties and costly reimbursements.
Our dedicated responsive team, guidance on best practice and compliance-driven workflows ensure you meet regulatory needs faster while maximizing budgets. We can translate and provide accessible/alternate formatting support for all critical content, such as:
Regulations require that individuals with disabilities be provided information about their health and health insurance in a format they can easily understand. Some people will have co-occurring language and format needs.
Ensuring equitable access for those who have disabilities and staying compliant isn’t a one-size-fits-all approach. Through our efficient and automated processes we make it easy for you to get information in language and multi formats, including:
Digital accessibility means ensuring that online content and services are inclusive and usable by everyone, including people with disabilities. This enhances the user experience and meets certain legal standards and updated guidance, including the Americans with Disabilities Act (ADA), Section 504 and Section 508 of the Rehabilitation Act, Section 1557’s proposed new rulings and CMS Framework for Health Equity.
From adapting websites, online documentation, and software for assistive technologies and accessibility aids, we can help make digital content user-friendly and easily accessible for individuals.
Navigating CMS regulations is critical to maintaining compliance and providing quality healthcare services. Our comprehensive solutions ensure that your organization meets regulatory requirements while delivering effective, high-quality care to your members.
CMS deploys “secret shoppers” to call Medicare plans from February through June each year to ensure they are providing effective communications, in any language. We’ve created a proven approach to ensure you successfully pass the test calls and season. It includes specialized teams, CMS-test call-specific training and scripting to ensure that each call to a ULG interpreter passes the test.
Our streamlined, simplified credentialing process enables you to focus on providing the best experience for your members and patients. We provide cost-effective, scheduled solutions for in-person provider and facility site visits anywhere in the U.S. by our team of trained and experienced health care site verification experts. We customize the criteria of the compliance audit according to your unique needs as well as any state-specific requirements set forth by NCQA and CMS.
ULG conforms to the highest standards for quality, privacy and information security in healthcare in order to align with and support your regulatory compliance and risk management program, enhance patient safety, improve outcomes and boost operational efficiency.
Our responsive team of experts will help you stay on top of the latest language access and accessibility requirements, and partner with you to develop and implement efficient, effective solutions for compliance.
