Language Access & Accessibility in Healthcare 

Minimize Risk and Advance Equity with ULG’s Healthcare Compliance Expertise

Language Solutions to Ensure Meaningful Access and Inclusive Communications  

Individuals with limited English proficiency (LEP) and/or disabilities are more likely to experience poor outcomes, higher costs, lower utilization of care, reduced medication adherence, longer hospital stays, higher readmission rates, and lower levels of satisfaction with coverage and care.  

Regulations aim to close these gaps with a surge of both new and strengthened requirements. Failure to comply can lead to serious consequences ranging from poor quality scores and loss of accreditation to financial penalties and reduced market access, all of which can put your organization—and patients or members—at risk.   

ULG is a partner you can trust to provide the expertise and language solutions your organization needs to confidently meet these requirements, ensure compliance and advance health equity.


Leading Healthcare Organizations Partner with Us For:

  • Proactive understanding and approach of the healthcare regulatory landscape that helps achieve compliance faster.
  • Dedicated, responsive team of healthcare language experts who ensure patient and member needs are met.
  • Human-led, tech-enabled innovation and solutions guaranteed to help drive efficiencies and value while maintaining quality.
  • Flexible, scalable workflows, systems, and technology that make it easy to get the best outcomes.
  • Rigorous standards for quality, privacy, and security in the healthcare industry.


What Our Partners Are Saying

“Efficient and driven. ULG always tries to meet any challenge and are flexible when required.”
“ULG always offers to help when I need it and they have the skills to navigate with me through complicated translation waters.”
“ULG has been an incredible partner in getting our platform and content to service Spanish-speaking patients.”
“My customer service staff is really happy with the service that ULG provided to us and to our patients.”

Comprehensive, Responsive and Efficient Language and Compliance Solutions

  • 230+ languages 
  • 24/7/365 expert support 
  • One-click interpreter access via Epic® integration 
  • 99.5% on-time translation delivery + same-day turnaround 

Our expert healthcare linguists:  

  • Are thoroughly vetted, native speakers in the language they are interpreting or translating.  
  • Receive more specialized training on healthcare industry-specific topics, such as protected health information (PHI), the Health Insurance Portability and Accountability Act (HIPAA) and Medicare Fraud Waste and Abuse.  
  • Must demonstrate fluency in medical terminology, anatomy and physiology. 
  • Have an average tenure of 10 years of SME experience.  
  • Undergo internal quality assessments audits and must maintain high quality scores. 
healthcare compliance services

Language Access & Accessibility Solutions

Medical Interpretation

Medical interpretation is about much more than linguist skill. It requires compassion, specialized knowledge and pinpoint accuracy. Lives depend on it.  

Our network of more than 10,000 medically qualified interpreters is ready on-demand to meet the needs of your organization and ensure effective communication with patients in any language and any modality: 

  • Over-The-Phone Interpreting (OPI) with ability to connect directly from Epic EMR 
  • Video Remote Interpreting (VRI) to enable telehealth 
  • On-Site Interpreting

Contact Us

CMS Compliance Support

Navigating CMS regulations is critical to maintaining compliance and providing quality healthcare services. Our comprehensive solutions ensure that your organization meets regulatory requirements while delivering effective, high-quality care to your members. 

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CMS Secret Shopper 

CMS deploys “secret shoppers” to call Medicare plans from February through June each year to ensure they are providing effective communications, in any language. We’ve created a proven approach to ensure you successfully pass the test calls and season. It includes specialized teams, CMS-test call-specific training and scripting to ensure that each call to a ULG interpreter passes the test. 

CMS Compliance Audit

Our streamlined, simplified credentialing process enables you to focus on providing the best experience for your members and patients. We provide cost-effective, scheduled solutions for in-person provider and facility site visits anywhere in the U.S. by our team of trained and experienced health care site verification experts. We customize the criteria of the compliance audit according to your unique needs as well as any state-specific requirements set forth by NCQA and CMS. 

Quality, Privacy and Security Standards

ULG conforms to the highest standards for quality, privacy and information security in healthcare in order to align with and support your regulatory compliance and risk management program, enhance patient safety, improve outcomes and boost operational efficiency.

Start Achieving Complete Compliance Today

Our responsive team of experts will help you stay on top of the latest language access and accessibility requirements, and partner with you to develop and implement efficient, effective solutions for compliance.