Healthcare Language Access, Compliance & Accessibility

Achieve Complete Compliance

Ever-evolving language access laws and regulatory requirements make it challenging to stay ahead. 

To help healthcare organizations keep up with the demands and ensure compliance, ULG provides accurate, streamlined language services.  

Our responsive team of experts continually tracks CMS updates and federal and state laws that govern healthcare language access and accessibility.  We are trained and prepared in HIPAA protocols and the safe handling of patient records to ensure your organization achieves and maintains full regulatory compliance and optimal Star Ratings. 

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Services

We offer comprehensive PHI and HIPAA-compliant translation and medical interpreting services.

Vital Documents

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To help you ensure patients understand key documents we offer translations for vital documents, such as:

  • Consent Forms
  • Intake Forms
  • Rights and determinations
  • Notices regarding language assistance services


Health Plan & Benefit Materials

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As your partner, we help you elevate your multilingual member communications while reducing noncompliance penalties and costly reimbursements. We support areas such as:

  • Annual Enrollment documents including: Annual Notice of Change(ANOC), Evidence of Coverage (EOC)
  • Explanation of Benefits
  • Member Eligibility
  • Member grievances & appeals


Alternate Formats

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Ensuring equitable access for those who have disabilities and staying compliant isn’t a one-size-fits-all approach. People may also have language access and alternative formatting needs. Our team of experts can prepare your organization for alternative format requests including:

  • Audio
  • Braille
  • Large Print
  • 508 Compliance and digital accessibility


Medical Interpreting

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ULG provides medical interpreter services 24/7, with a network of over 10,000 qualified interpreters to meet the needs of your organization and ensure effective communication with patients in any language.

  • Over-The-Phone Interpreting (OPI)
  • Video Remote Interpreting (VRI)
  • On-Site Interpreting

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Credentialing Compliance Audit

Our streamlined, simplified credentialing process allows you to focus on providing the best experience for your consumers. We provide cost effective, scheduled solutions for in-person provider and facility site visits anywhere in the U.S. with our team of trained and experienced healthcare site verification experts. We customize the criteria of the audit according to your unique need as well as the state specific requirements set forth by NCQA and CMS.

Service Excellence

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Rooted in Healthcare Quality and Security

ULG meets the most demanding quality standards in healthcare to ensure excellence.

Get healthcare industry-specific solutions today.