Medical Interpreting Solutions

Professional Medical Interpreting Services Anytime, Anywhere

If you’re looking for around-the-clock medical interpreter services from compassionate, professional linguists who ensure all Limited English Proficient (LEP) members and patients receive optimal communication in their native languages, United Language Group has the right solutions. With a network of more than 10,000 medically qualified interpreters, we can support any volume of interpreting needs for your healthcare organization.

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Telehealth Interpreting Services

Our remote medical interpreters can support communication with LEP patients and members over-the-phone and through video. Our solutions can connect to your existing telehealth capabilities to deliver comprehensive support for any medical scenario.

Over-the-Phone Interpreting

Video Remote Interpreting

Over-the-phone interpreting (OPI) provides an efficient medical interpreter phone service to set appointments, follow up with patients and more. Our OPI services have sophisticated data collection capabilities to help inform business decisions and deliver advanced metrics while being scalable to any call volume.

Video remote interpreting (VRI) offers the face-to-face interaction that is vital to providing successful outcomes from healthcare interpreting services. Our VRI technology can integrate with any telehealth platform to support your organization’s virtual appointments with patients. VRI also effectively assists patients who are deaf or hard of hearing.

Highly Qualified Healthcare Interpreters

As a leading provider of healthcare translation services, we follow a stringent vetting process for all of interpreters, but this is especially important in the healthcare space. Medical interpretation scenarios have no margin for error, so interpreters must be fluent in the terminology as well as the regulatory protocols.

ULG requires that all medical interpreters must:

  • Be native speakers in the language they interpret
  • Complete 40 hours of medical interpreter training
  • Possess proven knowledge of medical terminology, anatomy and physiology
  • Undergo ongoing training and monitoring to ensure quality and accuracy
  • Be familiar with Health Insurance Portability and Accountability Act (HIPAA), Protected Health Information (PHI) and Affordable Care Act (ACA) legislation
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Experience the multitude of medical interpreting benefits.