Healthcare Translation Services

Healthcare Language Solutions That Improve Outcomes

The path to better health outcomes requires effective communication with your multicultural populations. Through our healthcare language translation services and our decades of experience, we create tailored solutions that bridge language and cultural gaps across the healthcare journey, drive engagement, and allow you to increase your reach and market share.

healthcare translation services improving health equity

Expertise That Delivers Results

4x Increase in Member Acquisition

Using Key Determinants of Engagement and a community-based strategy focused on multi-channel outreach, ULG maximized enrollment in untapped Hispanic markets.

Reduced Medical Claims Translation Costs

A major U.S. Health Insurer processing thousands of medical claims per month reduced claims processing time 10x and reduced translation costs 30%.

Improved HRA Completion Rates

ULG deployed multifaceted solutions supported by specialized bilingual resources to drive member engagement and improve Star ratings within diverse populations for a major insurer.

Efficiently Conduct Global Clinical Assessment

The Children’s Hospital was able to efficiently conduct its global clinical assessment of children experiencing a rare neurological disease for using ULG’s Remote Simultaneous Interpretation (RSI) solution.

Achieve Compliance & Provide Meaningful Language Access

We provide responsive, accurate, streamlined language services to ensure organizations meet the demands of regulatory compliance, including CMS updates and federal and state laws that govern healthcare language access and accessibility. Our comprehensive PHI and HIPAA-compliant translation and interpreting services include:

  • Vital documents
  • Health plan & benefit materials
  • Alternative formats
  • Credentialing Compliance Audit
  • Telehealth interpreting services
translation services in healthcare

Effectively Communicate & Build Trust 

Culture and language are implicitly tied to communication and essential to establish trust.

Our healthcare language services bridge language, cultural, and ability gaps enabling your organization to effectively communicate with linguistically diverse populations.

icon-trust   Medical Interpreting

With a vast network of over 10,000 qualified experts, we provide 24/7 medical interpretation services to ensure effective communication with patients in any language:

•    Over-The-Phone Interpreting (OPI)
•    Video Remote Interpreting (VRI)
•    On-site interpreting

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HOST Icon Home   Bilingual Care Coordination  

Coordinated care delivered in the patient’s or member’s language can improve efficiency, lower costs, and drive positive health outcomes. To help improve communication and health equity for culturally and linguistically diverse populations, our experienced bilingual care liaisons support organizations in their outreach efforts. As a part of our Bilingual Care Coordination program, our liaisons ensure that members and patients are heard and informed in their language throughout their healthcare journeys. 

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Healthcare Language Services & Solutions

Customized Language Solutions for Each Healthcare Touchpoint


As one of the leading healthcare translation companies, we also provide a wide range of other healthcare document translation services. We help ensure that your costumers have the same access to healthcare information and that your internal workflows are as efficient as possible. Our team of certified and experienced medical translators provide accurate and timely translations for all types of documentation, including medical claims, medical records, patient information forms, and other medical document translations.

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Reach & Engage Diverse Populations

Our translation services for healthcare allow your organization to educate and engage with multicultural consumers in their preferred medium to improve health equity and outcomes, reduce costly readmissions, and elevate trusted consumer experiences throughout the care journey.

Drive Awareness Icon   Cultural Adaptation

Our cultural adaptation solution incorporates cultural context and audience values to improve health literacy, engagement, access, and outcomes. We evaluate your content according to key considerations such as ethnicity, cultural norms, terminology, and tone, and leverage our Cultural Determinants of Engagement to recommend strategies and messaging that target your audience in culturally-relevant ways.

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Inform and Schedule Icon  Cultural Assessment     

Effective engagement requires understanding your audience and tailoring your messaging accordingly. Our phased approach starts with gathering relevant demographic data and industry information to create a culturally-appropriate campaign framework. We then identify your respective communities and develop comprehensive strategies that engage your diverse populations.

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Driving Quality Communications and Cost Efficiencies

20% Faster turnaround times through ULG's proprietary Octave Translation Management System 
50% Savings through ULG's Language Asset Management Program 

99% Accuracy rates with ULG's ISO Quality Certifications and Quality Management System

100% customizable OPI data collection for better trend forecasting, and specialized call flow options for faster connect times 

Rooted in Healthcare Quality and Security

ULG meets the most demanding quality standards in healthcare to ensure excellence.

Octave™ Translation Management Technology

Save time and streamline your translation and localization projects with our Octave suite of solutions. Octave seamlessly integrates processes and workflows that allow your organization to meet regulatory demands and quality management requirements in one easy, simple to use, and secure, web-based tool.  

  • HIPAA-compliant online project submission 24/7/365 
  • Up to 50% faster time-to-market  
  • 15%-20% lower costs 
Octave TMS-1-1

Get healthcare translation solutions today.