The path to better health outcomes requires effective communication with your multicultural populations. Through our healthcare language translation services and our decades of experience, we create tailored solutions that bridge language and cultural gaps across the healthcare journey, drive engagement, and allow you to increase your reach and market share.
Using Key Determinants of Engagement and a community-based strategy focused on multi-channel outreach, ULG maximized enrollment in untapped Hispanic markets.
A major U.S. Health Insurer processing thousands of medical claims per month reduced claims processing time 10x and reduced translation costs 30%.
ULG deployed multifaceted solutions supported by specialized bilingual resources to drive member engagement and improve Star ratings within diverse populations for a major insurer.
The Children’s Hospital was able to efficiently conduct its global clinical assessment of children experiencing a rare neurological disease for using ULG’s Remote Simultaneous Interpretation (RSI) solution.
We provide responsive, accurate, streamlined language services to ensure organizations meet the demands of regulatory compliance, including CMS updates and federal and state laws that govern healthcare language access and accessibility. Our comprehensive PHI and HIPAA-compliant translation and interpreting services include:
Culture and language are implicitly tied to communication and essential to establish trust.
Our healthcare language services bridge language, cultural, and ability gaps enabling your organization to effectively communicate with linguistically diverse populations.
With a vast network of over 10,000 qualified experts, we provide 24/7 medical interpretation services to ensure effective communication with patients in any language:
• Over-The-Phone Interpreting (OPI)
• Video Remote Interpreting (VRI)
• On-site interpreting
Coordinated care delivered in the patient’s or member’s language can improve efficiency, lower costs, and drive positive health outcomes. To help improve communication and health equity for culturally and linguistically diverse populations, our experienced bilingual care liaisons support organizations in their outreach efforts. As a part of our Bilingual Care Coordination program, our liaisons ensure that members and patients are heard and informed in their language throughout their healthcare journeys.
Customized Language Solutions for Each Healthcare TouchpointTalk to an Expert
Our translation services for healthcare allow your organization to educate and engage with multicultural consumers in their preferred medium to improve health equity and outcomes, reduce costly readmissions, and elevate trusted consumer experiences throughout the care journey.
Our cultural adaptation solution incorporates cultural context and audience values to improve health literacy, engagement, access, and outcomes. We evaluate your content according to key considerations such as ethnicity, cultural norms, terminology, and tone, and leverage our Cultural Determinants of Engagement to recommend strategies and messaging that target your audience in culturally-relevant ways.
Effective engagement requires understanding your audience and tailoring your messaging accordingly. Our phased approach starts with gathering relevant demographic data and industry information to create a culturally-appropriate campaign framework. We then identify your respective communities and develop comprehensive strategies that engage your diverse populations.
ULG meets the most demanding quality standards in healthcare to ensure excellence.
Save time and streamline your translation and localization projects with our Octave suite of solutions. Octave seamlessly integrates processes and workflows that allow your organization to meet regulatory demands and quality management requirements in one easy, simple to use, and secure, web-based tool.
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