Community Connect Program

Improve Outbound Efficiency with Call Center Interpreter Services

United Language Group created the Community Connect program to reduce the connection time to an interpreter and increase the number of outbound calls in a shorter period of time. Typically, call center agents disconnect and reconnect to an interpreter call center for each call made to a limited English proficiency (LEP) customer. Having to connect with a different interpreter for each call can be time-consuming and inefficient.

With Community Connect, agents can connect to one call center interpreter and have that same interpreter assist them for up to an hour with customers who speak the same language, which is an average of 6 live calls. This is a unique, innovative improvement to the outbound call process.

call center translation services

Benefits of Community Connect Call Center Interpreting

  • Efficient use of an agent’s time
  • A high volume of outbound calls in a shorter period
  • Reduces overall connection time to call center translation services
  • Reduces bilingual call center handling time by 14%
  • Ability to leave an in-language voicemail, with the call back number as your Direct Connect line. Learn more about our Direct Connect Program for inbound phone interpreter services. 


 

Improve Outbound Call Efficiencies Today

Learn more about ULG's industry-leading call center language translation services.

Looking to Enhance Multilingual User Experience for Inbound Calls?

Learn about United Language Group's Direct Connect program.