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Utilities Industry

Dependable Language Solutions for the Utilities Industry

As your language partner, ULG can help you effectively communicate with your customers across all language backgrounds. Together, we can help you offer the most comprehensive customer experience possible. With decades of experience, ULG delivers Total Language Confidence™ to electricity, water, internet, phone, waste management, and oil and gas companies while adhering to ISO standards. We have a team of expert linguists who will help you effectively communicate with your customers and meet industry regulations.

Customer paying utility bill

The ULG Difference

  • Robust continuity plan to ensure continuous delivery of service.
  • Ability to scale up in real-time to support volume surge due to natural disasters or outages.
  • Complimentary training conducted by subject matter experts.
  • Fully integrated customer success team to assist you every step of the way.

Electrician working with power lines

Seamless Communication with Your Multilingual Customers

Whether you’re dealing with billing questions or emergency communications, accurate and seamless interpretation is crucial when it comes to supporting multilingual customers and growing your reach. ULG offers the following interpreting services for the utility industry:

  • Over-the-Phone Interpreting (OPI)
  • In-person and Video Remote Interpreting (VRI) for meetings
  • Call Center Solutions

interpreter with headset smiling

ULG provides industry-leading over-the-phone interpreting solutions that are rooted in 24/7 support, superior customer service, and delivery, along with complimentary training by subject matter experts. With our Interpretation programs, better communication is a call away.

Accurate Utility Translation Services 

ULG has an extensive process in place to select only highly-qualified, subject matter experts as linguists. This enables us to cater to the specific needs of our clients and maintain qualifications in accordance with ISO 17100:2015 standards. Our team of linguists can quickly translate materials including, but not limited to:

  • Invoices
  • Emails
  • Newsletters
  • Website Content
  • Brochures
  • SMS Notifications

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