ULG’s Language Solutions Blog

Help Communities Prepare for Ongoing Refugee Arrivals

Displaced peoples were once a far-away issue for many of us—someone else’s concern. But now, displaced peoples and refugees from global hot spots arrive daily at cities and towns across the United Sta...

Simultaneous vs. Consecutive Interpretation: Which One Do You Need?

Your language interpretation needs will hinge primarily on the setting and your participants. In general, one-on-one conversations like medical appointments usually require consecutive interpretation;...

5 Ways to Improve Your Multilingual Call Center Call Flow

Call centers often get a bad rap for long wait times, muffled audio, and scripted responses. Customers are often on edge, expecting the worst even before a representative picks up the phone. And more ...