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ULG’s Language Solutions Blog

Multicultural Communication in Clinical Trials: How to Prepare for Your Participants’ Language Needs

Diverse pools of participants in clinical trials are not only important for producing the best set of data, but they also help advance health equity. To reach both goals, you need multicultural commun...

5 Ways to Improve Your Multilingual Call Center Call Flow

Call centers often get a bad rap for long wait times, muffled audio, and scripted responses. Customers are often on edge, expecting the worst even before a representative picks up the phone. And more ...

Our Uniques: What Makes ULG's Translation and Interpretation Services Different

When it comes to serving the needs of multilingual customers, many companies settle for transactional translation and interpretation services. What if there was a better way that could help you expand...

How Culture Breaks Down Language Barriers and Improves the Patient Experience

Ask any medical professional, and they’ll say their number one goal is to provide quality patient care and positive health outcomes. But there’s more to meeting the needs of patients than writing pres...

Best Practices for Incorporating Remote Simultaneous Interpretation into Your Video Platform

Over the past two years, most of us have taken an unexpected crash course in video conferencing, from work meetings and conferences to safely distanced family get-togethers. Schools, hospitals, and ci...

How Language Access Fits into Your Digital Transformation Plan

Times are changing—and changing fast—in the world of digital technology. Businesses are trading outdated legacy processes for innovative digital transformation technology as their companies grow. Acco...