When it comes to serving the needs of multilingual customers, many companies settle for transactional translation and interpretation services. What if there was a better way that could help you expand into new markets, improve customer outcomes, and boost retention rates?
At United Language Group, we care about your long-term results, not just the immediate payoff. ULG goes beyond the initial service request to provide solutions that are truly flexible and scalable. As your company grows, so do the demands of your multilingual customers. We’re happy to help you provide responsive, customizable solutions sure to delight your customers and increase retention rates.
Whether you are looking to improve your organization’s translation, interpretation, or both, we’ve got you covered with full-circle solutions, complete with localization and SME-level industry knowledge.
Interpreters Who Speak Your (Industry) Language
Finding interpreters who speak your customers’ languages might be the first order of business in providing language access, but it can’t be the last. Language solutions providers (LSPs) must speak your industry language, too. We support a wide range of verticals, including healthcare, government, insurance, and education, so you can be sure that you have the subject matter expert (SME) interpreters you need to provide the language solutions your customers depend on.
The result? Clear, high-quality interpretation from the first time a multilingual speaker interacts with your organization. ULG interpreters are trained to pick up on nuanced cultural and non-verbal cues to relay culturally competent communication. In the long run, this leads to more happy customers and lower operational costs.
Interpretation When You Need It Most
You can’t always predict when your waiting rooms or phone lines will fill up with interpretation requests. That’s why you need flexible, adaptable language solutions ready to deploy on a moment’s notice.
ULG provides 24/7 over-the-phone interpretation (OPI). It’s the fastest way to satisfy immediate customer needs, but companies benefit too. OPI reduces wait times and provides quick responses in routine and emergency situations (e.g. emergency healthcare support). Companies also increase staff productivity and retain multilingual customers when they lead with OPI.
Many organizations turn to on-site interpretation to improve equity and accessibility. When in the same room, interpreters can pick up on non-verbal cues and pay close attention to cultural factors. In the courtroom, for example, specialized legal interpreters will also explain court proceedings from a localized perspective.
ULG also leans into the power of RSI, or remote simultaneous interpretation. RSI is the most expedient method of interpreting in virtual group settings. When government agencies need to quickly transmit information about local policies or immigration protocol, for example, RSI allows them to disseminate this information quickly and accurately. In return, agencies save money and leave customers feeling satisfied.
Interpreters must build trust with the multilingual speakers they serve so that they can gather and relay the most accurate information, even when that information is sensitive or otherwise private (e.g., healthcare, insurance, and legal data). Transactional interpretation is not enough. With the help of video remote interpreting, interpreters meet with multilingual speakers “face-to-face” and can build rapport while picking up on important nonverbal cues.
Expert Linguists Who Know How to Deliver Accurate Translations
Get the language solutions you need with the expertise you can trust. ULG understands the importance of localization, which is why we deploy these efforts across industry and language services. Our linguists undergo rigorous testing to make sure you receive the best quality translation according to the multilingual populations you serve.
Based on your translation needs, you’ll want to find translators with relevant industry expertise. Need to translate policies, procedures, and best practices? Look for a LSP whose interpreters have manual translation experience. Want to translate technical documents? Find a LSP that can deliver quick turnaround times in compliance with ISO standards.
ULG provides these technical translation solutions and more. To deliver better customer outcomes, ULG partners with linguists who are SMEs in their field and demonstrate accuracy and consistency of translations.
Cutting-Edge Translation Technology that Keeps You in Control
Translators are vital to the world of language access. But as the language industry evolves, technology is sharing the spotlight. At ULG, our linguists often work in tandem with the best and latest translation technology to ensure accurate translations and quality customer service.
ULG works with both humans and technology to solve customers’ underlying concerns. As an organization, you’ll have the tools at your fingertips to get started. ULG’s OctaveTMS, for example, provides a secure web-based portal to submit and receive pricing estimates for your latest language access projects. Track real-time progress, download status reports, and manage terminology by creating a centralized dictionary database. Meanwhile, keep your information safe with password-protected security and streamlined workflow management.
With ULG’s OctaveMT, you can accelerate your timeline while minimizing the risk of data breaches. Then, with tools like OctaveAPI, you can automate translation workflows with the help of rapid machine translation, so staying secure doesn’t have to mean slowing down.
Partner Up for Superior Translation and Interpretation Services
Ready to take the next step today to ensure happier customers tomorrow? Active in more than 200 languages, ULG has a proven record in customization, efficiency, and cultural competency to get you started. Contact us today to find your partner in language access.
For a closer look at multicultural communication, check out “5 Keys to Effective Multicultural Communication” you can start implementing today.