Effective communication is a vital part of many aspects of modern life. When a patient's health and well-being—and maybe even survival—is on the line, effective communication can be the key to a succe...
Back in 2016, a survey found that just 4% of Americans were able to correctly define all four terms that determined how much they would have to pay for medical services and drugs under their health in...
As states like Alaska, Mississippi, and Arizona begin opening up appointments for all individuals 16 and older, it seems like “normal” may return sometime in the near future. Yet, for as many people w...
We are lucky to live in a world where we have multiple options for interpretation, but how do you know when to use the different options? Living in a world where telehealth is prominent, we should be ...
With 67.3 million U.S. residents speaking a language other than English at home, the question isn’t whether language access or meeting the multicultural healthcare requirements of patients and members...
Patients from linguistically and culturally diverse backgrounds experience health disparities and differential health outcomes compared to the overall population. By 2050, nearly one in five people li...
As we round the corner into 2021, the spotlight continues to be on health and healthcare. We know that a healthy diet, physical exercise, and routine check-ups can keep us in tip-top shape, but what i...
The COVID-19 pandemic has shed a spotlight on the systemic inequalities and lack of access to health care for patients and members with Limited English Proficiency (LEP). Across the care continuum y...
Imagine an expectant mother at a hospital. She knows the doctor is telling her something important, but she doesn’t speak English well enough to convey a response. Fortunately, an interpreter was avai...
Section 1557 of the Affordable Care Act (ACA) prohibits healthcare providers from discriminating against individuals on the basis of race, color, national origin, sex, age, or disability. There are sp...
Telehealth has proven to be an incredibly effective response to the stay-at-home orders incited by the COVID-19 pandemic. The telehealth services industry is expected to grow nearly 65% in 2020 as d...
Happy Data Privacy Day! Do you know how your data is being used, and by whom? The systems we interact with and use every day can compromise sensitive data and leave us vulnerable to phishing schemes...
