ULG’s Language Solutions Blog

Language Solutions Drive your FDA-required Diversity Plan

In April 2022, the U.S Food and Drug Administration (FDA) released guidance requiring sponsors to create diversity plans to improve enrollment of underrepresented populations in clinical trials. Altho...

Your Telephone Interpretation Process: Call Center Quality Issues to Avoid

Looking for better ways to support your customers over the phone? Telephone interpretation offers a path forward. With the help of over-the-phone interpretation (OPI), you can connect your multilingua...

Understanding the Value of a Translation and Interpretation Partner in Your Procurement Plan

  How can teams implement language solutions without going over budget? What’s considered “quality” translation and interpretation to begin with? And what’s the long-term return on investment? These a...

7 Key Advantages of Interpreting Services for Utility Companies (and How to Maximize Them)

As of 2022, more than 25 million U.S. residents spoke a language other than English at home, according to the US Census Bureau. Utility companies provide essential services, and it’s vital to ensure t...

5 Steps to Developing a Language Access Plan for Your Healthcare Organization

In the United States today, 46 million people speak a primary language other than English. In order for medical staff to effectively communicate with all of their patients from linguistically diverse ...

4 Red Flags to Look Out for in Interpretation Services

Interpretation services vary in scope and audience. However, the ultimate objective remains the same: to bridge any linguistic gaps in verbal communication so that all customers receive the same level...

Providers, Are You Ready for the No Surprises Act?

Healthcare providers, take note: effective January 1, 2022, your office must comply with the No Surprises Act. That means it’s your responsibility to make sure that your patients know if they will be ...

5 Tips for Effectively Communicating with the Deaf and Hard of Hearing

Communication is essential to many aspects of everyday life, including personal interactions as well as accessing medical treatment and legal assistance. To learn how to more effectively communicate w...

How to Offer Language Solutions to Nonverbal Patients

Effective communication is a vital part of many aspects of modern life. When a patient's health and well-being—and maybe even survival—is on the line, effective communication can be the key to a succe...

Remote Medical Interpreting: What Does This Look like?

  Throughout the numerous lockdowns that the COVID-19 crisis induced upon us all, remote personal interaction became the new normal. It's what reduced potential exposure for everyone around the world,...

WHEN SHOULD I USE OSI, OPI, VRI OR RSI FOR HEALTHCARE?

We are lucky to live in a world where we have multiple options for interpretation, but how do you know when to use the different options? With the prominence of telehealth today, we should be asking t...

Translation vs Interpretation: What's the Difference?

With 67.3 million U.S. residents speaking a language other than English at home, the question isn’t whether language access or meeting the multicultural healthcare requirements of patients and members...

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