In every annual enrollment period, health plans need to ensure they meet compliance standards, tight deadlines, and budgetary requirements. This year, with updates to Section 1557 of the Affordable Ca...
The quality and security of your translation and interpretation services can make or break your brand’s reputation and impact your goals. So, a key question for buyers when choosing a language service...
Studies reveal that more than 25 million Americans require language assistance for daily activities. With the help of over-the-phone interpretation (OPI), you can connect your multilingual customers ...
In a world where almost 68 million people in the U.S. speak a language other than English at home, the real challenge isn't deciding if language access services are necessary but figuring out which se...
Is your localization budget working as hard as it could be? Optimizing your localization budget demands more than just careful planning; it requires a strategic approach tailored to your brand's uniqu...
The need for clear, instant communication across languages is exploding in healthcare, education, courtrooms, and more. Compliance with relevant regulations is a key driver of this demand, but it's no...
According to the US Census, approximately 68 million Americans speak a language other than English at home. Many of these people need interpreting services to communicate effectively in English and av...
Is your company getting the maximum value for the money you spend on translation and interpretation costs? Developing a strong language access program is the key to supporting a multilingual, diverse ...
Are you settling for a “good enough” interpretation provider when exceptional service is within reach? The idea of switching interpretation vendors can feel like more trouble than it’s worth if your c...
In this day and age, our comfort with and desire for remote communication is stronger than ever before, creating new challenges and opportunities. One relevant example is from healthcare: the telemedi...
The U.S. population is becoming increasingly diverse. According to the Collage Group, between 2013 and 2019, the U.S. multicultural population accounts for more than 100% of the country’s growth and m...
Did you know more than 350 languages are spoken in the U.S. and nearly a quarter of the American population primarily speaks a language other than English at home? If you want your multilingual outbou...
Displaced peoples were once a far-away issue for many of us—someone else’s concern. But now, displaced peoples and refugees from global hot spots arrive daily at cities and towns across the United Sta...
The manufacturing industry is facing a serious labor shortage that will likely worsen. But, recruiting and retaining talent from diverse populations can fill available positions and give manufacturers...
Diverse pools of participants in clinical trials are not only important for producing the best set of data, but they also help advance health equity. To reach both goals, you need multicultural commun...
Every year, top golf players from around the world gather to compete in the United States Golf Association’s (USGA) US Women’s Open tournament. Many of these players don’t speak English and require th...
Call centers often get a bad rap for long wait times, muffled audio, and scripted responses. Customers are often on edge, expecting the worst even before a representative picks up the phone. And more ...
In April 2022, the U.S Food and Drug Administration (FDA) released guidance requiring sponsors to create diversity plans to improve enrollment of underrepresented populations in clinical trials. Altho...
When it comes to serving the needs of multilingual customers, many companies settle for transactional translation and interpretation services. What if there was a better way that could help you expand...
Ask any medical professional, and they’ll say their number one goal is to provide quality patient care and positive health outcomes. But there’s more to meeting the needs of patients than writing pres...
How can teams implement language solutions without going over budget? What’s considered “quality” translation and interpretation to begin with? And what’s the long-term return on investment? These are...
Times are changing—and changing fast—in the world of digital technology. Businesses are trading outdated legacy processes for innovative digital transformation technology as their companies grow. Acco...
As of 2022, more than 25 million U.S. residents spoke a language other than English at home, according to the US Census Bureau. Utility companies provide essential services, and it’s vital to ensure t...
Did you know that one in five people in the U.S. speaks a language other than English at home? Imagine them navigating a life where every conversation, every piece of information, feels just out of re...
Language should never be a barrier to receiving information, support or services in legal, financial, medical, business, or non-profit settings. Every customer deserves gold-standard support in the la...
Healthcare providers, take note: effective January 1, 2022, your office must comply with the No Surprises Act. That means it’s your responsibility to make sure that your patients know if they will be ...
Communication is essential to many aspects of everyday life, including personal interactions as well as accessing medical treatment and legal assistance. To learn how to more effectively communicate w...
Effective communication is a vital part of many aspects of modern life. When a patient's health and well-being—and maybe even survival—is on the line, effective communication can be the key to a succe...
Throughout the numerous lockdowns that the COVID-19 crisis induced upon us all, remote personal interaction became the new normal. It's what reduced potential exposure for everyone around the world, b...
We are repeatedly told that communication is key, yet many businesses overlook a common communication barrier: language. Language barriers are challenging for everyone involved because they cause misu...
The COVID-19 pandemic has shed a spotlight on the systemic inequalities and lack of access to health care for patients and members with Limited English Proficiency (LEP). Across the care continuum you...
Telehealth has proven to be an incredibly effective response to the stay-at-home orders incited by the COVID-19 pandemic. The telehealth services industry is expected to grow nearly 65% in 2020 as dem...
Interpreters play an essential role in helping people who speak different languages communicate in a wide range of scenarios, such as business meetings, emergency medical calls, and legal support. In ...
Spurred by globalization, international expansion within organizations, and increased migration patterns, growth in the language solutions industry has been accelerating at a rapid pace. According to ...
Manufacturing is an industry that is constantly changing in terms of the technology used, the industrial and consumer products created, and the countries where the factories are managed. A recent stud...
According to the Center for Disease Control, in the U.S. alone there are 990.8 million physicians’ visits and 267.1 million emergency room visits or hospital outpatient visits in a year. The patients ...
Strong communication is foundational to your relationships with customers. With more than 25 million people in the United States who are limited English proficient (LEP), most companies have at least ...
What makes quality healthcare? The Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS, looks to answer that very question, and has been used since 2006 to gauge patients’ pers...
Medical professionals are increasingly noting the correlation between patient health and health literacy. The more people are able to comprehend and understand about their healthcare, the more effecti...
Government agencies – specializing in anything from education to international diplomacy – often encounter many of the world’s 7,000 languages, making access to translation and interpreting services i...
Common Sense Advisory (CSA Research) has made a name for itself as one of the big players in language industry news and research. The Massachusetts-based company produces research and blogs relating t...
You’ve purchased a new product online, and you can’t wait to get your hands on it. Once it arrives in the mail, you use your car key as a de facto box cutter, remove the packaging and get rid of the p...
Editor’s Note: Claudio Federico is ULG’s Managing Director of OPI Services and has worked in the interpreting industry for several years. Here he details some experiences he’s had in the industry with...
A visit to the dentist isn’t everyone’s idea of a good time. In fact, dental checkups cause some people so much anxiety, it stops a number of them from obtaining care. A 2012 study found that UK resid...
Video Remote Interpreting (VRI) has risen in popularity as the technology becomes more readily available in the courtroom, hospitals and during international conferences. According to a recent reader ...
Here at United Language Group, we often emphasize the importance of language translation and interpreting in the medical field. For us, there’s a clear-cut rationale behind language access in healthca...
Spoiler alert – the answer is likely yes. What might be more interesting, however, is the “why”. Spanish is a vibrant and growing language that spread through Spanish Colonization to become the world’...
There are a diverse range of strategies available to people interested in learning another language. There are computer programs, a number of mobile apps as well as more traditional classroom options ...
May 02, 2017 United Language Group gained new insights into the needs of telehealth clients at this year’s American Telemedicine Association Telehealth 2.0 conference in Orlando, Florida. In particula...
There’s been a lot of talk about healthcare lately. With a new administration in the White House and “Obamacare” tenuously hanging in the balance, the future of the Affordable Care Act (ACA) is uncert...
In a recent battle of man vs. computer, human translators proved they still outperform Machine Translation (MT) systems notwithstanding great progress in artificial intelligence technology. In a compe...
This week we scrolled far back into our archives to reach ULG’s very first blog post. This search through our archives got us thinking about what has changed with the “new” Brazilian Portuguese spelli...
A study published last week found that Limited English Proficiency (LEP) Latino patients are less likely to adhere to medication regimens for type 2 diabetes than white and English-speaking Latino pat...
Speaking more than one language is impressive. But being able to professionally interpret for someone who speaks a different language? That’s an even bigger feat. Language interpreters transmit ideas ...
In 1980 Willie Ramirez was taken to a Florida hospital in a coma. His family members explained to doctors that the 18-year-old was “intoxicado,” in Spanish, meaning poisoned. An interpreter misunderst...
