ULG's Language Services Blog

Translation vs Interpretation: What's the Difference?

In a world where almost 68 million people in the U.S. speak a language other than English at home, the real challenge isn't deciding if language access services are necessary but figuring out which se...

How ULG Helps You Maximize Your Localization Budget

Is your localization budget working as hard as it could be? Optimizing your localization budget demands more than just careful planning; it requires a strategic approach tailored to your brand's uniqu...

How Technology Can Enhance Language Access

The need for clear, instant communication across languages is exploding in healthcare, education, courtrooms, and more. Compliance with relevant regulations is a key driver of this demand, but it's no...

How to Decide What Type of Interpreting Services to Offer

According to the US Census, approximately 68 million Americans speak a language other than English at home. Many of these people need interpreting services to communicate effectively in English and av...

How to Optimize Your Translation & Interpretation Costs

Is your company getting the maximum value for the money you spend on translation and interpretation costs? Developing a strong language access program is the key to supporting a multilingual, diverse ...

How to Switch Interpretation Vendors with Minimal Disruption

Are you settling for a “good enough” interpretation provider when exceptional service is within reach? The idea of switching interpretation vendors can feel like more trouble than it’s worth if your c...

The Future of Interpretation: 3 Questions to Ask to Stay on the Cutting Edge

In this day and age, our comfort with and desire for remote communication is stronger than ever before, creating new challenges and opportunities. One relevant example is from healthcare: the telemedi...

How Translation and Interpretation Support Diversity, Equity, and Inclusion

The U.S. population is becoming increasingly diverse. According to the Collage Group, between 2013 and 2019, the U.S. multicultural population accounts for more than 100% of the country’s growth and m...

4 Tools to Improve the CX at Your Multilingual Outbound Call Center

Did you know more than 350 languages are spoken in the U.S. and nearly a quarter of the American population primarily speaks a language other than English at home? If you want your multilingual outbou...

Help Communities Prepare for Ongoing Refugee Arrivals

Displaced peoples were once a far-away issue for many of us—someone else’s concern. But now, displaced peoples and refugees from global hot spots arrive daily at cities and towns across the United Sta...

Workforce Diversification Gives Manufacturers a Competitive Advantage

The manufacturing industry is facing a serious labor shortage that will likely worsen. But, recruiting and retaining talent from diverse populations can fill available positions and give manufacturers...

Multicultural Communication in Clinical Trials: How to Prepare for Your Participants’ Language Needs

Diverse pools of participants in clinical trials are not only important for producing the best set of data, but they also help advance health equity. To reach both goals, you need multicultural commun...

3 Keys to Success for Interpreting at Sports Events: Takeaways From our Partnership with USGA at the US Women’s Open

Every year, top golf players from around the world gather to compete in the United States Golf Association’s (USGA) US Women’s Open tournament. Many of these players don’t speak English and require th...

5 Ways to Improve Your Multilingual Call Center Call Flow

Call centers often get a bad rap for long wait times, muffled audio, and scripted responses. Customers are often on edge, expecting the worst even before a representative picks up the phone. And more ...

Language Solutions Drive your FDA-required Diversity Plan

In April 2022, the U.S Food and Drug Administration (FDA) released guidance requiring sponsors to create diversity plans to improve enrollment of underrepresented populations in clinical trials. Altho...

Telephone Interpretation Process: Call Center Quality Issues to Avoid

Looking for better ways to support your customers over the phone? Telephone interpretation offers a path forward. With the help of over-the-phone interpretation (OPI), you can connect your multilingua...

Our Uniques: What Makes ULG's Translation and Interpretation Services Different

When it comes to serving the needs of multilingual customers, many companies settle for transactional translation and interpretation services. What if there was a better way that could help you expand...

How Cultural Intelligence Breaks Down Language Barriers and Improves the Patient Experience

Ask any medical professional, and they’ll say their number one goal is to provide quality patient care and positive health outcomes. But there’s more to meeting the needs of patients than writing pres...

Understanding the Value of a Translation and Interpretation Partner in Your Procurement Plan

How can teams implement language solutions without going over budget? What’s considered “quality” translation and interpretation to begin with? And what’s the long-term return on investment? These are...

How Language Access Fits into Your Digital Transformation Plan

Times are changing—and changing fast—in the world of digital technology. Businesses are trading outdated legacy processes for innovative digital transformation technology as their companies grow. Acco...

7 Key Advantages of Interpreting Services for Utility Companies (and How to Maximize Them)

As of 2022, more than 25 million U.S. residents spoke a language other than English at home, according to the US Census Bureau. Utility companies provide essential services, and it’s vital to ensure t...

5 Steps to Developing a Language Access Plan

Did you know that one in five people in the U.S. speaks a language other than English at home? Imagine them navigating a life where every conversation, every piece of information, feels just out of re...

5 Red Flags to Look Out for When Choosing an Interpretation Vendor

Language should never be a barrier to receiving information, support or services in legal, financial, medical, business, or non-profit settings. Every customer deserves gold-standard support in the la...

Providers, Are You Ready for the No Surprises Act?

Healthcare providers, take note: effective January 1, 2022, your office must comply with the No Surprises Act. That means it’s your responsibility to make sure that your patients know if they will be ...

5 Tips for Effectively Communicating with the Deaf and Hard of Hearing

Communication is essential to many aspects of everyday life, including personal interactions as well as accessing medical treatment and legal assistance. To learn how to more effectively communicate w...

How to Offer Language Solutions to Nonverbal Patients

Effective communication is a vital part of many aspects of modern life. When a patient's health and well-being—and maybe even survival—is on the line, effective communication can be the key to a succe...

Remote Medical Interpreting: What Does This Look like?

Throughout the numerous lockdowns that the COVID-19 crisis induced upon us all, remote personal interaction became the new normal. It's what reduced potential exposure for everyone around the world, b...

How Video Remote Interpreting Services Help Overcome Language Barriers

We are repeatedly told that communication is key, yet many businesses overlook a common communication barrier: language. Language barriers are challenging for everyone involved because they cause misu...

6 Ways to Ensure patients with LEP have a seamless COVID-19 vaccine experience

The COVID-19 pandemic has shed a spotlight on the systemic inequalities and lack of access to health care for patients and members with Limited English Proficiency (LEP). Across the care continuum you...

Telehealth: Maintaining Care & Communication in a Virtual Setting

Telehealth has proven to be an incredibly effective response to the stay-at-home orders incited by the COVID-19 pandemic. The telehealth services industry is expected to grow nearly 65% in 2020 as dem...

Why Emotional Intelligence Matters in Interpreting

Interpreters play an essential role in helping people who speak different languages communicate in a wide range of scenarios, such as business meetings, emergency medical calls, and legal support. In ...

Why Do LSPs Contract Linguists?

Spurred by globalization, international expansion within organizations, and increased migration patterns, growth in the language solutions industry has been accelerating at a rapid pace. According to ...

What Role Does Language Access Play in The Manufacturing Industry?

Manufacturing is an industry that is constantly changing in terms of the technology used, the industrial and consumer products created, and the countries where the factories are managed. A recent stud...

Video Remote Interpreting: Enhancing Patient Care And Cutting Costs

According to the Center for Disease Control, in the U.S. alone there are 990.8 million physicians’ visits and 267.1 million emergency room visits or hospital outpatient visits in a year. The patients ...

Looking For An Interpreting Provider? Here's What To Consider

Strong communication is foundational to your relationships with customers. With more than 25 million people in the United States who are limited English proficient (LEP), most companies have at least ...

Improving HCAHPS Scores Through Language Services

What makes quality healthcare? The Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS, looks to answer that very question, and has been used since 2006 to gauge patients’ pers...

How To Foster Better Patient Understanding

Medical professionals are increasingly noting the correlation between patient health and health literacy. The more people are able to comprehend and understand about their healthcare, the more effecti...

Three Ways Language Access Helps Government Agencies

Government agencies – specializing in anything from education to international diplomacy – often encounter many of the world’s 7,000 languages, making access to translation and interpreting services i...

CSA Research’s Don DePalma on Industry Trends & Keeping LSPs Relevant

Common Sense Advisory (CSA Research) has made a name for itself as one of the big players in language industry news and research. The Massachusetts-based company produces research and blogs relating t...

Thinking About A Multilingual Call Center? It’s Probably A Good Idea

You’ve purchased a new product online, and you can’t wait to get your hands on it. Once it arrives in the mail, you use your car key as a de facto box cutter, remove the packaging and get rid of the p...

Stories From A 911 Call Center: Interpreting In Moments Of Crisis

Editor’s Note: Claudio Federico is ULG’s Managing Director of OPI Services and has worked in the interpreting industry for several years. Here he details some experiences he’s had in the industry with...

Why Language Access Matters At The Dentist

A visit to the dentist isn’t everyone’s idea of a good time. In fact, dental checkups cause some people so much anxiety, it stops a number of them from obtaining care. A 2012 study found that UK resid...

VRI At The Doctor’s Office: How To Get The Most Out Of Your Session

Video Remote Interpreting (VRI) has risen in popularity as the technology becomes more readily available in the courtroom, hospitals and during international conferences. According to a recent reader ...

The Connection Between Language Services and Patient Safety

Here at United Language Group, we often emphasize the importance of language translation and interpreting in the medical field. For us, there’s a clear-cut rationale behind language access in healthca...

Legally Speaking: Do I really need that contract in two types of Spanish?

Spoiler alert – the answer is likely yes. What might be more interesting, however, is the “why”. Spanish is a vibrant and growing language that spread through Spanish Colonization to become the world’...

Immersive Language Learning At Concordia Language Villages

There are a diverse range of strategies available to people interested in learning another language. There are computer programs, a number of mobile apps as well as more traditional classroom options ...

Telehealth 2.0: What We Learned

May 02, 2017 United Language Group gained new insights into the needs of telehealth clients at this year’s American Telemedicine Association Telehealth 2.0 conference in Orlando, Florida. In particula...

The Affordable Care Act and Language Access

There’s been a lot of talk about healthcare lately. With a new administration in the White House and “Obamacare” tenuously hanging in the balance, the future of the Affordable Care Act (ACA) is uncert...

Humans Defeat Machine Translation In Korean Competition

In a recent battle of man vs. computer, human translators proved they still outperform Machine Translation (MT) systems notwithstanding great progress in artificial intelligence technology. In a compe...

Then and Now: The Brazilian Portuguese Spelling Reform

This week we scrolled far back into our archives to reach ULG’s very first blog post. This search through our archives got us thinking about what has changed with the “new” Brazilian Portuguese spelli...

Study Shows LEP Patients Less Likely to Stick With Diabetes Medication

A study published last week found that Limited English Proficiency (LEP) Latino patients are less likely to adhere to medication regimens for type 2 diabetes than white and English-speaking Latino pat...

5 Qualities Every Interpreter Should Have

Speaking more than one language is impressive. But being able to professionally interpret for someone who speaks a different language? That’s an even bigger feat. Language interpreters transmit ideas ...

The Importance of Qualified Medical Interpreters

In 1980 Willie Ramirez was taken to a Florida hospital in a coma. His family members explained to doctors that the 18-year-old was “intoxicado,” in Spanish, meaning poisoned. An interpreter misunderst...