Insurance

Insurance Industry Language Solutions

To increase market share internationally and locally, more and more insurance companies are creating customized global content to support the needs of a multilingual client base. ULG delivers Total Language Confidence™ to auto, life, health, risk, vision and dental insurance companies through processes certified to ISO standards. Our expert linguists can help you effectively communicate with your clients while meeting industry regulations. With 24/7 over-the-phone interpreting (OPI), ULG helps answer policy questions and can assign translator and interpreter teams with insurance industry-specific knowledge to decipher claims, policy manuals, applications and billing statements.

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Interpreting Solutions

Accurate interpretations are crucial when it comes to growing your reach and communicating with multilingual clients. ULG offers the following interpreting services for insurance needs:

  • Over-the-phone interpreting (OPI)
  • In-person and video remote interpreting (VRI) for claims meetings
  • Policy and billing questions

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Insurance Website Translation Services 

If you need assistance with website translations, ULG’s subject matter experts deliver skills in the following areas:

  • Localization analysis testing
  • Quality assurance
  • Design localization
  • Localization
  • Engineering

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  • Policy Documents
  • Marketing Materials
  • Reports and Documentation

Policy Documents

ULG offers language solutions for the following types of insurance policy documents:

  • ID cards
  • Plan statements
  • Billing information
  • Policy information FAQs

Marketing Materials

ULG’s language solutions include work with insurance-related marketing materials, including

  • Agent information brochures
  • Presentations
  • Press releases
  • Newsletters

Reports and Documentation

ULG provides language solutions for insurance-related reports and documentation materials, including

  • Claims forms
  • Accident reports
  • Applications
  • Denial forms
  • Termination of service forms