Ensuring Success During the 2020 CMS Secret Shopper Program

The language resources your healthcare organization leverages can make or break the ratings you earn from the Center of Medicare & Medicaid Services (CMS) during their Secret Shopper program. Everything from the quality of the interpreter to the call ...

Topics: Tips

Update Health Plans for Non-English-Speakers for 2018 CMS Compliance

  As you know, the Centers for Medicare and Medicaid Services (CMS) issued 2018 guidelines for EOC (Evidence of Coverage) and ANOC (Annual Notice of Change) earlier this year. You’ve probably already sent many of your notices to meet fall deadlines, but if ...

Topics: Tips

Bloomberg BNA: Tips for Meeting CMS 2017 Language Requirements

  The Centers for Medicare and Medicaid Services (CMS) recently released “Guidance and Population Data for Exchanges, Qualified Health Plan Issuers, and Web-Brokers to Ensure Meaningful Access by Limited-English Proficient (LEP) Speakers” compiling ...

Topics: Tips