Call Center Solutions: In Language connection with members to better meet their unique needs

Improve the overall health of your organization’s LEP population, drive health equity, and improve member and patient experience and retention with bilingual call center solutions.

One challenge many healthcare organizations face when engaging populations with Limited English Proficiency (LEP) is the quality of communication to drive engagement. In fact, these limitations often lead to higher costs for healthcare systems and adverse health outcomes for their LEP members and patients. While engaging members with complex care is difficult, language barriers can make driving health equity and member enrollment and retention seem impossible.

Through United Language Group's bilingual contact center solutions, you can better build your relationships with LEP members through mutual language, optimizing your outreach to vulnerable populations in your community.

High volume and outcome-focused member outreach and engagement


Proven to improve Center for Medicare & Medicaid Services (CMS) scores by over 20%


Strengthens trust and cultivates relationships with LEP members and patients


Looking for ways to enhance your strategic role as it impacts health equity for your organization? Our highly proficient contact center representatives can support both outbound and inbound calls as well as appointment scheduling and further engagement solutions for your members with Limited English Proficiency (LEP). This resource not only cuts down time and operational costs, but also improves the LEP members’ experience for our healthcare clients. With our bilingual call center solutions, you can expect the following outcomes:

  • Improved LEP member experience for member retention
  • Alignment with your corporate population health strategy
  • Enhanced trust and activation among your membership

Interested in Our Bilingual Call Center Solutions? Speak to One of Our Experts for More Information.