Oracle approached ULG with two key issues. First, its contract translation work was deep in backlog. Agreements were taking more than 30 days for translation, causing severe delays going to market and directly eating into revenue for the organization. Second, translation costs were unpredictable and spikes in spend were impossible to manage.
ULG quickly identified that Oracle needed a customized translation strategy, built to fit their contract enablement processes. ULG facilitated direct and regular contact between our dedicated linguists and Oracle’s in-country and legal review teams. To complement the linguist + reviewer relationship, ULG rolled out a full feedback management process with a dedicated manager.