Emerson’s translation requirements had significantly grown in recent years as global expansion and product innovation has fueled business growth. With expansive localization requirements and various stakeholder across multiple worldwide departments, Emerson’s language service provider (LSP) vendor list and associated spend had become challenging for the sourcing teams to manage and maintain. Translation projects and their budgets were often spread across functions, including digital operations, technical publications, training, legal and other teams. The decision-making and spending authority was very decentralized, leading to an inefficient process that included manual file transfers and no defined review process across languages for example.
To help enable the internal localization decision making processes and introduce industry best practice tools, Emerson contracted with United Language Group. ULG was to work side by side with Emerson’s regional procurement leaders and business unit teams to consolidate its vendor list and take advantage of associated cost savings and process efficiencies.