The rollout of the new system occurred in phases, with conversion of one deliverable at a time to ensure the team members understood the capabilities of the tool. By moving to a single-source publishing system, they immediately saw an improvement on the flexibility and accuracy of the content.
Increase in employee productivity: The publications team also achieved a 30 percent jump in productivity by eliminating manual rewriting and reformatting. This allowed the teams to handle a larger workload without increasing headcount.
Faster time to market: The efficient processes of the content management environment led to faster time to market for their products.
Reduced document review time: By streamlining the workflow and improving the review and annotation of documents by management, the team was able to shorten the approval and release cycle from almost four weeks to less than two weeks.
Increased customer satisfaction: The attributes of the CMS saved the technical publications group a lot of time, allowing team members to focus more on developing high-quality content.
Added consistency: In addition to reusing components or entire sections of documents authored in English, the corresponding translations were also able to be reused. This not only added consistency, but decreased authoring and translating time, as well as cost.
- Upped productivity by 30%
- A 40% decrease in translation spending
- 150 languages available
- 24/7/365 support from the ULG team
Contact ULG today to discuss cost-effective solutions for your technical product documentation environment.