The organization needed a language service provider that offered OPI services in over 180 languages. It was essential for the contractor to be able to manage high call volumes and spikes in usage during peak call periods. Additionally, the organization has a strict linguist vetting process, so the interpreters must fulfill many requirements and meet high standards.
United Language Group (ULG) was carefully and diligently assessed by the organization and was ultimately awarded the contract. ULG was selected over many of the world’s largest OPI providers because of the high standards they set for their interpreters and their proven ability to effectively manage call surges.