Over-the-phone interpreting service supports the country’s largest social welfare provider by managing surges in call volume

The organization needed a language service provider that offered OPI services in over 180 languages. It was essential for the contractor to be able to manage high call volumes and spikes in usage during peak call periods. Additionally, the organization has a strict linguist vetting process, so the interpreters must fulfill many requirements and meet high standards.

United Language Group (ULG) was carefully and diligently assessed by the organization and was ultimately awarded the contract. ULG was selected over many of the world’s largest OPI providers because of the high standards they set for their interpreters and their proven ability to effectively manage call surges.

ULG’s technology, scalability and capacity provided the ideal solution for addressing the organization’s needs. Because the ULG team offers customized solutions for every client, they were able to successfully meet the organization’s unique and specific requirements.

ULG’s robust redundancy capabilities enable them to switch carriers at any time in order to prevent delays or downtime and provide uninterrupted service and business continuity. Additionally, ULG’s flexible OPI dashboard allows for the collection of unique and relevant data points and facilitates the client’s informed, data-driven decision-making process.