Sensitive healthcare translations meet quality standards before going to market

The client was familiar with NMT and successfully used it for its internal corporate communications. However, growing costs and frequent changes led the organization to explore machine translation as a solution for technical content. The company wanted to trial NMT on more critical content but had concerns about the quality of the output.

The challenge for the company was finding a language partner that already had a tried-and-true quality assessment in place for NMT. Additionally, very few LSPs had the necessary knowledge of NMT technology to develop a custom, effective review method. The translated content was highly-sensitive, and would required specialized linguists that possessed healthcare expertise that would allow them to properly score the NMT output on terminology and medical veracity.

After being selected as the company’s reviewer, United Language Group (ULG) employed its LQA, which is based on a number of factors including accuracy, fluency, verity and locale convention.

ULG transferred information and files for review through its secure project management portal, OctaveTMS, and had medical linguists well-versed in the healthcare field complete the translations. The LQA also included a verfication of corporate and healthcare specific terminology, allowing the linguists to ensure the NMT output was ready for market entry.

ULG’s third-party LQA provided an unbiased review that allowed for a true measurement of the target language content’s quality.