United Language Group (ULG) brings experience in the GRC and legal areas, as well as secure online translation capabilities, and thus became the clear choice as the localization partner for NAVEX.
With offices around the world and around the clock operations, NAVEX needed a solution that provided 24/7 access to in-country translation experts. ULG’s Translation Management System, OctaveTMS, NAVEX could submit jobs, track projects and more at any time just through accessing the portal.
NAVEX cut administrative overhead, reduced communication issues and removed some traditional project management inefficiencies that often occur during translation.
While doing this, NAVEX experienced a noted improvement in turnaround times and maintained the high levels of quality they required.
ULG set up a specialized escalation process for the confidential hotline reports. Highly-skilled staff were specially trained on NAVEX-specific processes to handle its uniquely sensitive and confidential translations.
ULG also provides NAVEX Global with customized reporting, including monthly average turnaround reports that highlight volume and performance metrics, to help mitigate the risk of a mistranslation.