Manufacturing company meets quality standards while cutting costs

Manufacturing comes with strict controls and quality practices that must be followed. In this case, the company was required to use a third-party vendor to validate the translated documents. The process of recruiting and instituting a third-party auditor for each project proved costly and time restrictive.

All of the translations had to adhere to the SAE J2450 quality standard, which outlines specific rules for terminology, grammar, syntax, word structure and spelling. To meet these guidelines and ensure compliance, the manufacturer needed a language partner with the capability to create a workflow that would allow them to communicate with the third-party review team, implement subsequent edits and finalize the materials in a seamless process.

The company approached United Language Group (ULG) to complete the translations and implement a review process that integrated the SAE J2450 metric. ULG modified its existing Language Quality Assessment (LQA) templates and workflow to account for revisions made necessary by the standard, working with the company’s third-party reviewer to facilitate the process.

A ULG project manager acted as the single point of contact between linguists and the third-party reviewer, creating a centralized communication system that allowed for feedback and changes to be made via ULG’s Translation Management System (TMS), Octave.

Over the course of several months, ULG integrated this review process into its translation workflow and completed more than 250 translation projects for the company.