Customized Machine Translation solution delivers dramatic cost savings

Identifying the weak points in the workflow and overcoming key obstacles was critical to finding the right solution.

The company’s existing protocol, which had Chinese employees translating billing statements on top of their daily workloads, more than doubled the processing time of the documents and resulted in overworked and frustrated staff with missed deadlines.

In addition, the division had no approved budget for translation. ULG estimated the company was spending $1.3 million annually on human translation when utilizing the Chinese staff to translate its financial documents. This system was one the company could not sustain.

This manual translation process proved expensive and inefficient, and depleted internal resources. Transforming the translation workflow that tackled the challenges of cost and efficiency required a unique, robust language solution.

By partnering with ULG, the company received access to an industry leading Machine Translation system, OctaveMT. Machine Translation (MT) is a growing practice for many companies with financial restraints and high material volumes as MT can translate documents, websites and more immediately.

Unlike other in-market engines, however, ULG built OctaveMT to be a more secure and customizable platform that can be programmed as a client-specific tool offering optical character recognition, glossaries and a translation database to continuously streamline the translation process.

Using this real-time solution instead of relying on delayed human translations allowed the company to translate the necessary documents without depending on any translation work from company stakeholders.

OctaveMT allowed for client domain-specific translations and also preserved the formatting of the source files, meaning no work needed to be done internally.