At ULG, we offer healthcare engagement solutions to help improve health outcomes among culturally and linguistically diverse populations. Our Health Outcomes Solutions Team (HOST) of communication and industry experts helps healthcare organizations connect with their diverse customers using culturally appropriate engagement strategies that align with the Triple Aim. With a deep understanding of the patient and member experience, we help you solve your population health challenges and improve outcomes through customizable language and culture solutions.
Our programs tackle the ever-evolving healthcare landscape with evidence-based solutions, proactive measures, and innovative technologies that align with the needs of your patients and members. Our customized solutions are designed to add value at every touchpoint in the healthcare journey. We work to support your engagement strategies, helping to boost Centers for Medicare and Medicare Service (CMS) Star ratings, create quality programs, minimize costs, reduce readmission rates, and more.
Effective engagement requires understanding your audience and tailoring your messaging accordingly. ULG’s phased approach starts with gathering relevant demographic data and industry information to create a culturally appropriate campaign framework. We identify your respective communities and develop comprehensive strategies that engage your diverse populations.
Connect with your local community through our Community Engagement Program. Our community-based experts work with consumers, influencers, and organizations to engage your target audiences. With our expertise and understanding of population health, we help you stand up a strategy to drive your member engagement objectives.
Coordinated care delivered in the patient’s or member’s own language can improve efficiency, lower costs, and drive positive health outcomes. To help improve communication and health equity for culturally and linguistically diverse populations, our experienced Bilingual Care Liaisons support organizations in their outreach efforts. As a part of our Bilingual Care Coordination Program, our Liaisons ensure that members and patients are heard and informed in-language throughout their healthcare journey.
Our comprehensive Multilingual Call Center Solutions incorporate world-class predictive dialing, specialized bilingual resources, and optimized call flows to help you engage patients and members and meet Center for Medicare & Medicaid Services (CMS) requirements. Our real-time reporting and high volume, outcome-focused member outreach enables you to quickly scale to meet your changing demographic demands.