Nothing knocks down cultural and geographic barriers like a spoken conversation. Effective, personable communication not only enhances your credibility and reputation as a business dedicated to language access, it also creates lifelong relationships with communities across the world.
Whether it's on-site, over-the-phone or virtual, United Language Group provides industry-leading interpretation services.
A traditional linguist interprets words, but ULG’s language solution experts also speak the unique language of your industry. In industries ranging from government and healthcare to legal services and insurance, our interpretation and translation services cover everything from emergency medical calls to business transactions. As subject matter experts in every industry they serve, our interpreters deliver the right combination of experience and expertise to ensure clear, quality communication.
Working in over 200 major languages, our language interpreter services are available 24 hours a day, 7 days a week for over-the-phone, simultaneous, video remote and in-person interpreting services. Additionally, we know how to stay ahead of the curve and utilize the latest interpreting technology. By partnering with ULG, your business can offer this invaluable service, meet your industry’s compliance standards and expand your global reach while streamlining international transaction processes.
Services Overview
Experience the highest quality interpreting and excellent customer experience on every call. Thanks to our operational expertise in telecom, call center technologies and over-the-phone interpreting services, ULG is an experienced interpreting company known for quality and consistency. Our OPI technology team incorporates redundancy technologies to ensure service consistency and business continuity, while our interpreting agency provides support for millions of calls per year.
You can easily access ULG’s phone interpreter services through a custom toll-free number and connect with skilled interpreters in seconds. We assist global callers 24/7 with translating and interpreting service in over 200 languages and support TTY/TDD communication.
ULG is your source for call center interpreter services. Our Community Connect program optimizes outbound calls by enabling agents to stay connected with the same interpreter for up to an hour, boosting efficiency.
Direct Connect enhances customer experience for inbound calls by providing LEP customers direct access to an interpreter fluent in their native language throughout the call, ensuring seamless communication and improving overall satisfaction.
ULG follows a strict vetting process for all of our interpreters, but it is especially important in medical and healthcare settings. Our interpreters must be fluent in the terminology as well as regulatory protocols. Our medical interpreting services can connect to your existing capabilities to deliver comprehensive support for any medical scenario via over-the-phone (OPI) or video remote interpreting (VRI).
VRI services from ULG allow you to connect with live video and phone interpreters through mobile devices and desktop computer systems. This can be done from anywhere in the world through a convenient, web-based portal. Our global account managers and implementation specialists support target language requirements for multilingual end users with VRI services, like families with limited English proficiency (LEP) and those who need sign language interpreters. We also provide interpreting equipment for purchase or lease, providing easy access to interpreters for patient support, insurance claims, legal interpreting and more.
ULG provides on-site interpreting in any language, at any time, all over the world. Our network of subject matter experts meets business needs for simultaneous and consecutive interpreting in legal, healthcare and other industry settings. Trained in subtle nuances, these language solution experts also possess the emotional intelligence necessary to bring clarity to business communication.
ULG’s call center representatives and professional interpreters bring years of experience in organizing and coordinating conferences of all scales in a variety of industry settings, and they commit to strict confidentiality, objectivity and interpretation accuracy in every professional setting. To facilitate in-person interpreting, we also provide conference equipment for rent or purchase.
ULG improves multilingual conference and meeting communication for government, healthcare, legal and insurance organizations every day. This helps global delegates understand your commitment to quality human connection, attracts a wider range of visitors and strengthens your international business connections.
Through conference interpreting from ULG, global organizations are supported by on-site coordinators and vetted interpreters with subject matter expertise, as well as state-of-the-art AV equipment, interpreting booths and unmatched language support to ensure a successful global event.
Global conferences can be a logistical struggle for delegates who speak multiple languages. Meet this challenge with simultaneous interpreting from ULG that pairs trained linguists with advanced technology. Our interpreters work in a soundproof booth with at least one colleague, interpreting speakers in real time and rapidly distributing messaging in multiple spoken languages.
ULG helps organizations with specialized language needs by providing consecutive interpreting services facilitated by linguists who are also subject matters in their respective industries. A consecutive interpreter works on short utterances, interpreting one or two sentences at a time. ULG’s expert consecutive interpreters are trained in bi-directional interpreting to facilitate conversational and real-time communication in over 200 languages.
Professional interpreting services are just a message away to help you better engage with diverse audiences.
