Healthcare is human. We understand the consequences for limited English proficiency (LEP) patients and members if their care is compromised. That’s why we provide our clients with a dedicated healthcare team that is empathetic, experienced and committed to quality language outputs. Our integrated and dedicated team partners with you at every step to deliver rapid response to client inquiries, 24/7/365 coverage and access to projects and uninterrupted service ensured by robust continuity processes.
A crucial part of our service delivery promise is quality. Our quality assurance team ensures all linguists are trained and prepared to meet the demands of the healthcare industry, including HIPAA protocols and the safe handling of patient records. Interpreters and translators are monitored and trained on an ongoing basis to maintain accuracy and compliance with regulations such as Section 1557 of the ACA.
Readmission rates, patients feedback surveys and CMS ratings are just a few of the ways language access delivery can impact a healthcare organization. Our service delivery model is designed to support business objectives while driving results for an enhanced patient experience. Every interaction and touchpoint between our services and your patients—from a call center operator to a telehealth interpreter in our network of 10,000+ medically qualified linguists—will be professional, confidential and compliant to ensure you are providing all patients and members with the language resources that can improve their care and promote better health outcomes.