Enhanced Business Intelligence

Actionable Insight Into Your Healthcare Business Data

Data is powerful. The challenge is knowing what data to track, how to access it and what to do with it. If you’re not sure where to start, let us help. Our technologies provide customizable integrations that can be leveraged to help healthcare organizations make data-driven decisions. We’ll partner with you to determine the kind of information you want to collect and the desired outcome.


Reduce hospital readmission rates for Limited English Proficiency (LEP) patients

Identify and reduce waste caused by sub-optimized language processes

Assess cost of quality throughout LEP customer service processes

Quantify effectiveness of interpretation and translation methods

Real-Time Business Intelligence Metrics

When you use over-the-phone interpreting (OPI) services, our software can you give you real-time updates through its customizable dashboard. At any point, you can access live reporting across metrics like speed of access, utilization, efficiency, and spend. This reporting can be customized by several fields including site, agent, language, date and more.

Our Data Collection Technology

The key to our data collection capabilities lies in our technologies. We use best-in-class, integrated platforms to access deeper, more accurate business intelligence for our clients. Our team of developers and technology experts can customize the following:

  • OPI call flows
  • Our proprietary translation management software, Octave™ TMS
  • AI-driven solutions and products, including machine translation engines

Healthcare Resources

Case Studies

018: Major Health Insurer Achieves 50% Decrease in Foreign Claims ...

To meet market and competitive demand, claims require accuracy and quick turn around time. Discover how ULG leveraged ...
Case Studies

017: Sensitive Healthcare Translations Meet Quality Standards Before Going ...

Inaccurate translations can lead to harmful results in the medical technology space. Discover how one company vetted ...
Case Studies

006: How One Health Insurance Provider Stayed Ahead of Sweeping Patient ...

When the Affordable Care Act passed, the new translation requirements left many health insurers scrambling. With the ...

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