ULG’s Language Solutions Blog

Why Do LSPs Contract Linguists?

      Spurred by globalization, international expansion within organizations, and increased migration patterns, growth in the language solutions industry has been accelerating at a rapid pace. Accordi...

What Role Does Language Access Play in The Manufacturing Industry?

      Manufacturing is an industry that is constantly changing in terms of the technology used, the industrial and consumer products created, and the countries where the factories are managed. A recen...

Video Remote Interpreting: Enhancing Patient Care And Cutting Costs

According to the Center for Disease Control, in the U.S. alone there are 990.8 million physicians’ visits and 267.1 million emergency room visits or hospital outpatient visits in a year. The patients ...

Looking For An Interpreting Provider? Here's What To Consider

Strong communication is foundational to your relationships with customers. With more than 25 million people in the United States who are limited English proficient (LEP), most companies have at least ...

Improving HCAHPS Scores Through Language Services

  What makes quality healthcare? The Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS, looks to answer that very question, and has been used since 2006 to gauge patients’ pe...

How To Foster Better Patient Understanding

Medical professionals are increasingly noting the correlation between patient health and health literacy. The more people are able to comprehend and understand about their healthcare, the more effecti...

Three Ways Language Access Helps Government Agencies

Government agencies – specializing in anything from education to international diplomacy – often encounter many of the world’s 7,000 languages, making access to translation and interpreting services i...

Piraha: Brazil's Extraordinary Language

A tiny tribe living deep in Brazil’s Amazon rainforest has some of the world’s top researchers questioning the fundamentals of human language. The Piraha tribe speaks a rare and mysterious language of...

CSA Research’s Don DePalma on Industry Trends & Keeping LSPs Relevant

  Common Sense Advisory (CSA Research) has made a name for itself as one of the big players in language industry news and research. The Massachusetts-based company produces research and blogs relating...

Thinking About A Multilingual Call Center? It’s Probably A Good Idea

  You’ve purchased a new product online, and you can’t wait to get your hands on it. Once it arrives in the mail, you use your car key as a de facto box cutter, remove the packaging and get rid of the...

Stories From A 911 Call Center: Interpreting In Moments Of Crisis

  Editor’s Note: Claudio Federico is ULG’s Managing Director of OPI Services and has worked in the interpreting industry for several years. Here he details some experiences he’s had in the industry wi...

Why Language Access Matters At The Dentist

  A visit to the dentist isn’t everyone’s idea of a good time. In fact, dental checkups cause some people so much anxiety, it stops a number of them from obtaining care. A 2012 study found that UK res...